In case you haven't received the order confirmation even though you have placed an order, it seems there are possible reasons as follows: ・ Email address is not correct ・ Your order has not been completed ・ The order confirmation is in the spam folder or rejected as spam Sorry for the inconvenience but please confirm above cases. Please contact us If you still cannot receive email from us after confirming aboves.
We ship the products you order in 3 working days. In the busy season like December, it takes 3-5 working days.
Yes, we can accept the change of the cancel ONLY BEFORE the "ready for shipment". Please contact us if you need.
We cannot allow any refunds or changes except defectives. Please email us and send us the photo to show the part of the defective if there is any defective before you use them.
Our socks made in wool, cashmere, alpaca, mohair is very delicate. Please follow the instruction about how to wash in the sticker.
Basically you cannot use tumble dry for socks. They get damages or shrunk.
Wool, cashmere, alpaca and mohair socks need hand wash and line dry, not tumble dry. You can wash cotton, linen socks in the machine with laundry net and please line dry.
We offer gift bags small and large as products. Both bags have message a card.
We are afraid that we don't offer free gift wrapping. Please use the beautiful bags for your special presents.