Those information is from courier. We are not responsible for the VAT, GST and custom duty.
EX) If your location is France and the total amount (products and shipping) is 10,000 yen, ---
VAT: 21%10,000 yen→2,100 yen Custom duty:12%10,000 yen→1,200 yen ※the EU duty free line is less than 150 EUR so you are not charged in the custom duty.
total VAT: 2,100 yen
Our socks made in wool, cashmere, alpaca, mohair is very delicate. Please follow the instruction about how to wash in the sticker.
Basically you cannot use tumble dry for socks. They get damages or shrunk.
Wool, cashmere, alpaca and mohair socks need hand wash and line dry, not tumble dry. You can wash cotton, linen socks in the machine with laundry net and please line dry.
We ship the products you order in 3 working days. In the busy season like December, it takes 3-5 working days.
We cannot allow any refunds or changes except defectives. Please email us and send us the photo to show the part of the defective if there is any defective before you use them.
We offer gift bags small and large as products. Both bags have message a card.
We are afraid that we don't offer free gift wrapping. Please use the beautiful bags for your special presents.
Yes, we can accept the change of the cancel ONLY BEFORE the "ready for shipment". Please contact us if you need.
In case you haven't received the order confirmation even though you have placed an order, it seems there are possible reasons as follows: ・ Email address is not correct ・ Your order has not been completed ・ The order confirmation is in the spam folder or rejected as spam Sorry for the inconvenience but please confirm above cases. Please contact us If you still cannot receive email from us after confirming aboves.